Who is responsible for your personal data?
Infotheek, Dorus Rijkersweg 15, 2315 WC Leiden, the Netherlands (Infotheek, our or we) is responsible for the personal data you submit to us and responsible for your personal data under the EU Data Protection Directive (95/46/EC).
What personal data do we collect?
We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information, date of birth and payment information. In addition, we may collect certain personal data from external sources such as credit information and address updates.
How do we use your personal data?
We may use your personal data for the following purposes:
- To create and manage your personal account at Infotheek
- To process your orders and returns via our online services
- To send message notifications of delivery status
- To contact you in the event of any problems with the delivery of your items
- To answer your queries and to inform you of new or changed services
- To send marketing offers such as newsletters and magazines
- To notify the winners in campaigns arranged online
- To manage your account by carrying out credit checks
- To make analyses in order to provide you with relevant marketing offers and information
- To validate that you are of legal age for shopping online
- To send you surveys in order to give you a possibility to influence our offer and services
- To test and improve our systems by which the services are provided
- To prevent misuse or improper use of our services
We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.
When do we collect your personal data?
When interacting with our website, data is automatically collected and shared with Infotheek by the technology platforms providing the experience. For example your web browser or mobile device may share certain data with Infotheek as those devices interact with the Infotheek’s website. More information about these practices is included in the Cookies section below. This data includes:
- Device IDs, call state, network access, storage information and battery information
- Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags
Where is your personal data stored?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments.
What are your rights?
You have the right to request information about the personal data we hold on you at any time (free of charge once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email to firstname.lastname@example.org.
What are cookies?
What are the other technologies?
Cookies and other technologies are used in almost all existing websites. We use these technologies to achieve the goals:
- To make your visit and experience easier and personalized
- To remember personal data so you don’t receive the same information or fill out the same forms
- To offer special functionalities like the shopping chart
- To measure statistics of the website and improve the website based on those statistics
- To offer relevant offers and advertisements
- To identify which device you are using when visiting our website
- To register how much an offer and/or advertisement is shown and base this on your needs and interest. Hereby we prevent you seeing the same marketing activities.
What are third party cookies?
- Google: https://www.google.com/policies/privacy/
- Click Dimensions: http://clickdimensions.com/about/privacy-policy/
- Lead Forensics: http://www.leadforensics.com/privacy-and-cookies/
- Copernica: http://www.copernica.com/en/support/legislation
- Facebook: https://www.facebook.com/privacy/explanation
- Twitter: https://twitter.com/privacy?lang=en
What cookies do we use?
- Functional cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our website within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
- Performance cookies allow us to improve our website functionality by tracking usage. In some cases these cookies improve the speed with which we can process your request, allow us to remember site preferences you have selected. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance.
- Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. De-selecting these cookies may result in not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
- Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. De-selecting these cookies may result in seeing advertising that is not as relevant to you.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. We compiled a list of the most used browsers:
- Internet Explorer: http://support.microsoft.com/gp/cookies/en
- Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
- Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
- Safari: http://support.apple.com/kb/PH5042
- Opera: http://www.opera.com/browser/tutorials/security/privacy/
Do we use external links?
The website may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
Applicable law and our practices change over time. If we decide to update our policy, we will post the changes on our website. We strongly encourage you to read our policy and regularly check for any changes. This Policy was last modified in November 2016.
We welcome questions, comments, and concerns about our policy and privacy practices. If you wish to provide any feedback or if you have questions or concerns, please contact us.
Dorus Rijkersweg 15
2315 WC Leiden
BTW nr: NL002411635B.01
Chamber of Commerce: 28035220
T: +31 (0)71 800 1400